As a senior UX designer in the Homedepot, I was in charge of the UX works for IDM (Item Data Management) and its downstream systems including PAMT(Later replaced by Atlas), Atlas (Item Attributes Management system), IDM+ (A light version of IDM with better experience for massive data maintenance). My work includes:
User Research
Planned and facilitated user interviews and conducted analysis for PAMT
Planned and facilitated focus groups and task analysis sessions for IDM and IDM+
Created user testing plans for Atlas
Design
Embedded in Atlas project team, created wireframes, mockups and live prototypes
Identified user needs, ideated on design solutions and communicated with the project team
Provided UX support for IDM and IDM+
Research
PAMT Journey Map
PAMT is an internal tool and is the legacy technology from The Homedepot for users to manage item attributes. In 2020, the Homedepot conducted a user research with around 20 users from different teams to understand their painpoints.
After I joined the Homedepot, my first task was to go over all the records about this research and conduct new ones if necessary, then collect the goals and painpoints of PAMT. I created a journey map that can be used internally with the project team to meassure success and be shared with other teams to share knowledge about PAMT.
Design
The Homedepot Merchandising UX team uses ANT design library for all of our applications in the merchandising space which saves us a great amount of effort to create visual elements and ensure consistency. Although for IDM space I worked as a solo designer, my design process always involves discussion with the UX team about design standards and past experience and communication with the project team about user needs and efforts.
A quick demo for IDM+
A quick demo for Atlas
Award
During my delightful journey in homedepot, I received great support and help from my UX team and project team. I've learned a lot from them and am also glad that I was able to share my knowledge and energy to the team.
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